Lock Shop / Key Control

Lock and Key Services does NOT provide lockout services. Please contact your supervisor or building coordinator for assistance.

For emergency requests outside of normal business hours, contact the Department of Public Safety at 614-292-2121.

• Lock core changes (rekey)
• Cabinet locks
• Safe work
• Any door/lock upgrades considered “above and beyond” standard building hardware
• Lenel certifications (Adam can elaborate)?

This depends on the current workload.  A standard service call is completed within one to two business days of work order receipt.

No, we do not relocate electronic locks to new locations. Once locks are installed, they become part of the building infrastructure.

• Sliding doors, barn doors and pocket doors are non-standard fixtures and are not covered under POM.
• The unit that controls the space is financially responsible for all maintenance and upkeep costs of non-standard doors. This includes sliding door rails, panels and lock trim. Contact the original installer for warranty work or hire them to service the doors.
• Cores and keys are maintained by Lock and Key Services.

No, Lock and Key Services does NOT do any automotive lock work.

An authorized signer is an employee appointed by that department's dean/director/chair who has the authority to order keys/request card access for others within their department. 

Room and Building Keys: 

• Start with your department, professor, or lab manager. They will assist you in requesting a key and obtaining the proper signature approval.

Desk and Cabinet Keys: 

• Submit a Workday request to internal vendor "FOD - Lock & Key Services."

Key requests are normally ready within three business days.

BuckID is managed by the Office of Student Life. Please visit their site Guest and Contractor Badging Process : BuckID.

Please fill out the Contractor Agreement Form. This form:[NH1] [GA2] 

Includes both brass key and Lenel card access

• Requires approval from appropriate departmental authorized signer
• Requires in person signature to complete contractor agreement form (BuckID/Ohio State contractor badge and state issue ID)
• Completed forms should be sent to Key Control for processing

Per the Physical Access Management and Control Policy:

• "Master keys provide a means to access multiple spaces and provide operational efficiencies but create opportunity for broad compromise exposure. Generally, building master keys will not be issued. To further mitigate potential exposure, units must adhere to the following:
  • Approved access to master keys is role-based as outlined in the Physical Access Type Considerations document. Requests for additional access must be submitted by authorized key signers through the delegate administrative area.
  • Master keys must remain on campus at all times.
• Master keys, when not in use, must be stored in electronic key cabinets.

Individuals must report a lost or compromised university-issued key immediately 24/7 to their supervisor (if employed by the university) and to one of the following:

• Service to Facilities (S2F) at 614-292-4357 for lost or compromised keys in all units except the Ohio State Wexner Medical Center; or
• Medical Center Security at 614-293-8500 for lost or compromised keys in the Ohio State Wexner Medical Center.

Please also report all lost or stolen keys to Key/Card Control Center.  Key Control will provide the departmental contact with a risk assessment and mark the key/s as lost in the system. 

The individual is not charged, but the department would be charged if the department requests to have the locks changed. 

If you find a set of Ohio State-issued keys that do not belong to your department, please forward them to the Key Control in the Central Service Building room 050 as soon as possible so they can be returned to the proper individual.

Turn in all keys and ID badges to Campus Lost and Found at the Ohio Union.

Ohio State’s Department of Public Safety created a video overview to highlight the three types of campus doors locks across campus and how to use them during an active aggressor situation.