Submitting a request is easy. Simply click on the appropriate section below ...
Maintenance, Custodial, General | Construction Projects | Signage | Outdoor Furniture | Lock & Key Services | Planned Utility Outages
Maintenance, Custodial, General Services
Service2Facilities receives and processes all customer service requests for maintenance, custodial and other services for buildings and residence halls on the Columbus campus. You can also contact your building coordinator.
Evenings, Weekends, Urgent Service Requests
- Phone 614-292-HELP (614-292-4357)
FOD Service Call Work Orders(WO) status response time goals
- Immediate Response – Staff dispatched within 2 hours
- Urgent – 24-hour response
- Routine – 72-hour response
- Date Specific – discussion with requestor, scheduled based on date requested if feasible
These are response time goals; we dispatch staff to triage and correct the issue. The WO completion times may be extended if parts, shutdowns, or contracted services, etc. are required to remediate the issue. The above are examples of the metric measuring completion times and response times to work orders.
Construction Project Request
Use the Project Request Form for construction projects, renovation, space changes, and feasibility studies.
Submit a Project Request Via Workday
- University Departments - visit pare.osu.edu for project requests about capital, space, physical planning, or for real estate assistance.
- Wexner Medical Center Departments - visit the Self-Service portal for requests.
Standard Signage Request
There are different types of signs across Ohio State campuses. All standard signs are required to follow the university’s standards, guidelines, request and approval processes.
If questions about which request from to submit, please contact signage@osu.edu or 614-246-4587.
Standard Signage
All standard signage for all campuses must be approved by the Standard Signage Committee and FOD. Standard signage request includes standard interior and exterior wayfinding signage including building identification signage.
For a quote, please complete the Signage Request Form.
Nameplates
Name plate inserts are processed by UniPrint. Please complete an insert request.
- University Signage Standards (request process on page 8)
- Signage Catalog
- Events and Event Signage Information
Non-Standard Signage, Objects and Memorials Requests
These items take various forms with the intent to enhance people’s understanding of, and sense of connection to, Ohio State. All proposals must be reviewed and approved by the NSOM Committee.
Outdoor Furniture Request
Individual departments may purchase outdoor furniture for their spaces. Fill out the Furniture Request Form to get a quote.
Please call 614-292-3673 with questions.
Submit an Outdoor Furniture Request
What are the guidelines for site furniture?
Furniture must be installed on a paved surface, and the location must be approved by the University Landscape Architect. FOD assembles and installs furniture on site at no charge to the customer. Please allow 8-10 weeks for delivery and installation.
Lock and Key Services
Lock & Key Services is responsible for providing brass keys, card access, and locksmith services for rooms and buildings.
Planned Utility Outages
Requests for planned utility outages must be made two weeks in advance. Customers will receive a confirmation email once the outage is approved. If a two-week notice cannot be provided, the outage will be deemed an emergency outage request and must be called in to Service2Facilities at 614-292-4357. Service2Facilities will manage the request. For questions, please contact s2f@osu.edu
Additional Resources
Billing Rates | POM Rates | Invoices | Building Coordinators List